Training class - Extraordinary Customer Connections
Schedule: 1 day module (8:30 - 4:30)
You will learn
- Why customer rapport and connection is the unseen discriminator
- How to make customer relations more than an afterthought
- How to make the science of decision making work in your favor
- How to maintain customer trust
- How to turn engaged customers into a competitive advantage
- The power of observation when meeting with customers
- The power of questions when meeting with customers
- The power of micro-moments that profoundly shape the entire customer experience
- How to make emotional intelligence work for you in every customer encounter
- What you fill a room with
- What matters most in customer meetings
- What the customer wants to learn about you
- How to learn the pulse of your customer
- How to lead an effective meeting
"This customer training was fantastic.
It's given me insight into myself and my customers that I either had forgotten or was unaware of."
- Director of Business Development, Tier One Defense Contractor *
* Disclaimer: Because of Non-Disclosure Agreements we are unable to give individual names or companies.